Courtenay Mazda

Toll-free:
1 844 279-9763

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Over the past few months, reliable transportation has become increasing important. As such, we are open to support our clients and their essential transportation needs and have taken the following steps to facilitate a safe & convenient experience for everyone.

 

Buy From Home

Our qualified Sales Team is prepared to assist you virtually; however, should you wish to visit the dealership in person, our showroom is open by appointment.  We are also limiting the number of people within our showroom.

Servicing Your Vehicle

We have modified our pick up and drop off procedures to limit the interaction between our staff and customers. This includes offering a complementary Valet service for those who feel as though they are unable to visit us in person. Technicians are using PPE’s while servicing your vehicle and vehicle touch points will be sanitized upon completion of your service.

Parts Sales

If possible, we ask that you please call in advance to place your parts order over the phone. We will schedule a pick-up time and have your parts ready when you arrive.

Safety & Cleanliness

We have taken steps to ensure a safe & clean environment for our staff and customers, along with following social distancing best practices.

Modified Hours of Operation

Sales: Monday to Saturday 9:00 am to 4:00 pm

Service & Parts: Monday to Friday, 9:00 am to 4:00 pm

Should you have any questions, please do not hesitate to reach out to us by phone at 250 338-5777.

Buy From Home

We realize reliable transportation is more important now than ever. We understand these services are essential to many customers who rely on their vehicles in their daily lives. In these uncertain times, we want you to have confidence in your vehicle.

To assist our valued customers here in the Comox Valley, our qualified Sales Teams are available and prepared to assist you virtually.

We have taken the following steps to facilitate a safe and convenient process to Buy From Home:

Step 1 - Select Your Vehicle

With over 100 new and pre-owned vehicles in stock, our available inventory has something for everyone. Browse our website to view the inventory and our virtual showroom. Have questions, want a personalized video walk around, more pictures, or more information? Reach out to us through our online forms, by phone or email.

Step 2 - Schedule Your Test Drive

When you are ready, reach out to us online, by phone or by email to schedule your test drive. At this point, we have two options available to serve you better:

Option 1 - We will have your selected vehicle fully sanitized and delivered to your chosen location.

Option 2 - We have ensured that our dealership and showroom is a safe and clean environment for our staff and customers. Should you prefer, we would be pleased to schedule a time for you to meet us at the dealership for a test drive. For the safety of our staff and customers, this option is available by appointment only to ensure we are complying with the best practices for social distancing. This also helps us to ensure we have adequate time to thoroughly sanitize your selected vehicle so it is ready for you to drive when you arrive.

Step 3 - Trade In?

If you would like to trade in your current vehicle, we are able to provide you with a complimentary same day market value appraisal. Not trading in a vehicle today? No problem, proceed straight to Step 4!

Step 4 - The Deal Details

We are able to calculate payments, terms and affordability - all online. Our Financial Services Managers are on hand to guide you through your approval process.

Step 5 - Delivery

Once your deal is finalized, we will deliver your fully sanitized vehicle. We are pleased to deliver your new vehicle to a location of your choosing, or at our fully cleaned and sanitized dealership, by appointment.

Our Commitment to Health and Safety

We are taking extra precautions and have implemented a high standard of cleanliness. If you have any questions regarding this, or would like to discuss what options are available to you, please contact one of our Sales Managers at the number listed below.

We are committed to supporting your essential transportation needs during this challenging time. As we evolve our business to serve you, your patience and understanding is greatly appreciated. Should you have any questions or concerns, please do not hesitate to reach out to us directly by phone or email.

Temporary Service Process

We are committed to maintaining productivity within our day-to-day operations to support your automotive needs during this challenging time. Our core value is Safety First, always for our customers and for our employees.

In effort to limit the interaction between our staff and customers as much as possible, we ask that you kindly review the following changes to our service process:

Dropping your vehicle off – If you feel comfortable entering the dealership, please do so. We have plexiglass, sanitizing stations and strict social distancing in place. Alternatly, you may use the envelopes provided, please deposit your keys into the mail slot beside the service door. Don’t forget to leave us the best number to reach you at on the envelope.

Preparing your work order - Once we have received your keys, your Service Advisor will reach out to you by phone to collect any information required, prepare your Work Order, and provide any necessary quotes.

Paying for your service - Once your service has been completed, your Service Advisor will contact you by phone to collect payment. Payment by credit card (VISA & MasterCard) is preferred; however, should you need to make arrangements to pay by cash or debit, please advise your Service Advisor before arriving to pick up your vehicle.

Picking up your vehicle - Whenever possible, we will provide copies of any necessary paperwork by email. When your vehicle is ready for pick up, we will meet you outside with your keys.

If you are currently quarantined due to the COVID-19 - For the safety of our staff and other customers, if you or anyone else in your household are currently quarantined or on self-quarantine due to COVID-19, we as that you please contact us to reschedule your appointment. Please do not bring your vehicle in for servicing if you or anyone else in your household are currently quarantined. We will be pleased to rebook your service for a future date.

As we evolve our business to serve you, your patience and understanding is greatly appreciated. Should you have any questions or concerns regarding this temporary process, please do not hesitate to reach out to us by phone at 250 338-5777.

Precautionary Measures

The automotive industry has always been a fast changing one and these times are no different. It’s important that we be nimble and respond quickly and effectively to developments around the world while maintaining our commitment to serving your transportation needs safely and reliably.

Like all of you, we’ve been monitoring the evolving global impact of the novel coronavirus (COVID19). At Courtenay Mazda, our core value is Safety First, Always for our customers and for our employees. We would like to share the daily precautions we are taking at our dealerships to uphold this commitment.

Sanitation Plan - Increased sanitation of all high-traffic area touch points within all dealerships multiple times a day, plus professional cleaning service during peak times and for nightly cleaning.

Loaners and Test-Drive Vehicle Preparation - Ensure all hard and soft surfaces inside service loaners and test-drive vehicles are wiped down each time a guest or staff associate uses a vehicle.

Service Work Preparation - All technicians and wash attendants are required to wear disposable gloves to work on vehicles. Steering wheels and gear shift levers to be cleaned following service.

Sanitizer Locations - Additional hand sanitizer dispensers and locations in all dealerships for guests and staff associates to sanitize hands throughout the day.

Test Drives - Increased out-of-dealership and unaccompanied test drives to be offered.

Hand Etiquette - As outlined by health officials, dealership employees are to practice frequent hand washing and refrain from hand shaking.

During this time, we are committed to maintaining productivity within our day-to-day operations to support your automotive needs. As we evolve our business to serve you, your patience and understanding is greatly appreciated.

We look forward to welcoming you at the dealership soon.

Sincerely,

Courtenay Mazda

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